Privacy Policy

Last updated: 25 September 2026

1. Introduction

Flex Fitness by Faiza ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website (flexfitnessbyfaiza.com) or use our personal training services in Southampton and the UK, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following data about you:

• Identity Data: First name, last name, gender.
• Contact Data: Email address, telephone number, location/region.
• Health & Fitness Data: Fitness goals, current activity levels, and relevant health considerations necessary for safe personal training (Special Category Data collected only with your explicit consent).
• Marketing Data: Your preferences in receiving marketing from us via email, WhatsApp, or SMS.
• Technical Data: IP address, browser type, time zone setting, and operating system.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide personal training services and manage your bookings.
• To respond to your enquiries submitted via our website form.
• To send you marketing communications, provided you have explicitly opted in (via Email, WhatsApp, or SMS). You can opt out at any time.
• To comply with our legal and regulatory obligations.

4. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and contractors who have a business need to know.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

5. Your Legal Rights

Under the UK GDPR, you have the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data, including for direct marketing.
• Request the restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

6. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: faiza@flexfitnessbyfaiza.com

If you are unhappy with how we have handled your personal data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).